*Return Policy*
If you are not 100% satisfied within 14 days of your purchase Deltess Corp. will exchange the merchandise or refund your money (Less Shipping And Handling). The customer must e-mail Deltess using our contact us e-mail form prior to returning any merchandise. Deltess will not accept returned items after 14 days of purchase, unless it is for a warranty issue (see warranty page). Defective products must be returned in their original factory packing. Make sure to include the shipping slip or your name with the order number. Returns are not accepted without a return merchandise authorization number. When returning merchandise we will require you to enclose your invoice with your return authorization # printed on the invoice and clearly marked on the outside of the return box. All shipping charges for returned or exchanged items are at the customer's expense. Returns must be shipped "freight prepaid." Items received "freight collect" will be refused. Your account will be credited once the returned merchandise has been received by Deltess.
*Damaged Products*
Any products delivered from Deltess damaged must be reported to us within 5 days of delivery in order to be exchanged. It is the customer's responsibility to contact Deltess as soon as possible via e-mail using our contact us e-mail form for approval. The order number and a brief detailed summary of the problem are required in the e-mail. The customer will be subsequently contacted. Returned damaged merchandise, which has not been reported within the 5 days of delivery will be refused. We will replace the damaged merchandise. However damaged merchandise returned for credit will incur a 20% restocking fee.
Deltess refund policy does not cover products damaged due to neglect, improper usage, or Acts Of Nature. If the merchandise has been used and/or damaged as stated in the aforementioned, or not properly cared for, Deltess will not be able to honor the return. The merchandise will be shipped back to the customer at his cost and no refund will be issued.
*Return Address*
For pre-approved returns, ship "pre-paid freight" items to:
Deltess Corp.
c/o Atlas North
1000 Delsea Drive, Bldg E
Deptford NJ, 08096
